Media Inquiries and General Notices
If you have a question about your policy, please do not contact media relations-this may cause a delay in responding to your
question or concern - please use the links provided above for those inquiries. All media inquiries should be directed to:
CNO Financial Group
CNO Financial Group
Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at 1-800-523-9100.
Illinois residents of Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Pike, Randolph, Richland, Sangamon, St. Clair and Vermilion counties click here for important information.
Illinois Department of Insurance Bulletin 2015-13
Suspension of Cancellation, Non-renewal and Premium Payments
Posted Date 01/09/2016 – Illinois residents of Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Pike, Randolph, Richland, Sangamon, St. Clair and Vermilion Counties – These counties were declared disaster areas by the Governor of the State of Illinois following flooding. The Illinois Department of Insurance issued Bulletin 2015-13. If you reside in this area and were affected by the flooding, Colonial Penn Life Insurance Company will work with you to keep your policies in force. Please call the Company at 1-800-523-9100, M – F, between 8:30 am and 5:30 pm Eastern time.
Illinois consumers may contact the Department of Insurance to file a complaint regarding a disaster-related dispute or issue at 866-445-5364 or online at
Notice for Policyholders - Information Regarding Confidential Communication
New York and Illinois laws require certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please click here to read important information about how your confidential information related to your insurance policy is protected.
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