Contact Colonial Penn

Contact Us

Email Us:

We will respond to your question within the next business day.

Call Us Toll Free:

  • For Customer Service and Claims:

    8:30 a.m. to 5:30 p.m. (ET)
    Monday - Friday

    New York policyholders, please call us at:


  • For all other questions:

    8:30 a.m. to 5:30 p.m. (ET)
    Monday - Friday

    New York residents, please call us at:

By US Mail:

You can send your written correspondence to us at:

Colonial Penn Life Insurance Company
399 Market Street
Philadelphia, PA 19181

New York policyholders, please write to us at:
Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106-2181

Media Inquiries:

All media inquiries should be directed to:

Barbara Ciesemier
CNO Financial Group

If you have a question about your policy, please do not contact media relations – this may cause a delay in responding to your question or concern. Please use the links provided above under ‘Email Us’.

Disaster Information

Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at 1-800-523-9100.

Notice for Policyholders - Information Regarding Confidential Communication

New York law requires certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please click here to read important information about how your confidential information related to your insurance policy is protected.

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The Colonial Penn® Program | 399 Market Street | Philadelphia, PA 19106