Contact Colonial Penn

Contact Us

Policyholder Services and Claims

24/7 Online Access
On our Customer Service Website (mycolonialpenn.com)
existing policy holders can:

- Manage account and download forms
- Access our library of service FAQs and claims FAQs
- Make Payments
- Submit an information request

By Phone
8:30 a.m. to 5.30 p.m. (ET) Monday - Friday
1-800-523-9100


New York policyholders, please call us at:
1-800-323-4542


By Mail
Colonial Penn Life Insurance Company
399 Market Street
Philadelphia, PA 19181


New York policyholders, please write to us at:
Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106

Sales and General Information

24/7 Online Access
Learn more about Colonial Penn and our offering of life
insurance products online or submit an email request to
one of our experienced and licensed representatives.


By Phone
8:30 a.m. to 5.30 p.m. (ET) Monday - Friday
1-877-877-8052


New York policyholders, please call us at:
1-877-891-0915


By Mail
Colonial Penn Life Insurance Company
399 Market Street
Philadelphia, PA 19181


New York policyholders, please write to us at:
Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106

Media Inquiries and General Notices

Media Inquiries
If you have a question about your policy, please do not contact media relations-this may cause a delay in responding to your
question or concern - please use the links provided above for those inquiries. All media inquiries should be directed to:


Jennifer Born
CNO Financial Group
312-396-7089
Jennifer.born@cnoinc.com


Disaster Information
Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at 1-800-523-9100.

Illinois residents of DeKalb and Ogle counties click here for important information.


Illinois Department of Insurance Bulletin 2015‐08


Suspension of Cancellation, Non‐renewal and Premium Payments


Posted Date 04/28/2015 – Illinois residents of DeKalb and Ogle Counties – These counties were declared disaster areas by the Governor of the State of Illinois following severe storms and tornados. The Illinois Department of Insurance issued Bulletin 2015‐08. If you reside in this area and were affected by the storms, Colonial Penn Life Insurance Company will work with you to keep your policies in force. Please call 1- 800-523-9100, M – F, between 8:30 am and 5:30 pm Eastern time.


Illinois consumers may contact the Department of Insurance to file a complaint regarding a disaster-related dispute or issue at 866-445-5364 or online at http://insurance.illinois.gov/Home/ComplaintLinks.asp


Notice for Policyholders - Information Regarding Confidential Communication
New York and Illinois laws require certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please click here to read important information about how your confidential information related to your insurance policy is protected.


Vendor Registration
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The Colonial Penn® Program | 399 Market Street | Philadelphia, PA 19106