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We can help you better if we know where you are coming from:
Sales
Monday - Friday
8:30 am to 10:00 pm ET
Saturday
9:00 am to 5:00 pm ET
New York Residents
Customer Service
Monday - Friday
8:30 am to 5:30 pm ET
New York Policyholders
Mailing Address
Colonial Penn Life Insurance Company
399 Market Street Philadelphia, PA 19181
New York Policyholders
Please write to us at:
Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106
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Make payments or submit an information request through our online portal.
Account LoginNew York, Illinois and New Mexico law requires certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please visit our privacy policy for information about how your confidential information related to your insurance policy is protected.
Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer in an affected area, please stay safe. We’re ready to help with your insurance over the coming months by providing extensions on premium payments, working with direction from your state department of insurance, replacing lost or damaged policy certificates and customer service assistance to work with you on a case-by-case basis.
For assistance, please call Colonial Penn customer service toll-free at 1-800-323-4542.
Colonial Penn Life Insurance Company (Colonial Penn) complies with applicable Federal civil rights laws, and does not discriminate, exclude people, or treat them differently based on race, color, national origin, age, disability, or sex.
Colonial Penn provides free aids and services to individuals with disabilities as well as language assistance services to individuals whose primary language is not English. If you need assistance, call our Customer Service at (800) 523-9100.
If you believe that Colonial Penn has discriminated against you in any way, you may contact us at:
Information on how to submit your concerns to the California Department of Insurance can be found on their website: www.insurance.ca.gov/01-consumers/101-help. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U. S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C 20201
(800) 368-1019, (800) 537-7697 (TDD)