Contact Us - ColonialPenn
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Contact Us
Phone Number
Sales
Monday - Friday 8:30 am to 10:00 pm ET
Saturday 9:00 am to 5:00 pm ET
New York Residents
Customer Service
Monday - Friday 8:30 am to 5:30 pm ET
New York Policyholders
Address
Mailing Address
Colonial Penn Life Insurance Company
399 Market Street
Philadelphia, PA 19181
New York Policyholders please write to us at :
Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106
24/7 Online Customer Access
Current policy holders can manage their policy online, make payments, download forms and access our library of services and claims FAQ's, or submit an information request.
Notice for Policyholders - Information Regarding Confidential Communication
New York, Illinois and New Mexico law requires certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please visit our privacy policy for information about how your confidential information related to your insurance policy is protected.
Disaster Information
Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer in an affected area, please stay safe. We’re ready to help with your insurance over the coming months by providing extensions on premium payments, working with direction from your state department of insurance, replacing lost or damaged policy certificates and customer service assistance to work with you on a case-by-case basis.
For assistance, please call Colonial Penn customer service toll-free at 1-800-523-9100.
Hurricane Florence
We extend our concern and sympathy to those who have been impacted by Hurricane Florence. We realize that this could be a difficult time and we would like to work with policy owners affected by this event to help them retain their insurance coverage. Please contact us Monday through Friday at 800-523-9100 between 8:30 a.m. to 5:30 p.m. ET if you have any questions or concerns.