Contact Us

Phone Number



Monday - Friday 8:30 am to 10:00 pm ET

Saturday 9:00 am to 5:00 pm ET

New York Residents


Customer Service


Monday - Friday 8:30 am to 5:30 pm ET

New York Policyholders



Mailing Address

Colonial Penn Life Insurance Company

399 Market Street

Philadelphia, PA 19181

New York Policyholders please write to us at :

Bankers Conseco Life Insurance Company

Administrative Office

399 Market Street

Philadelphia, PA 19106

24/7 Online Customer Access

Current policy holders can manage their policy online, make payments, download forms and access our library of services and claims FAQ's, or submit an information request.

Notice for Policyholders - Information Regarding Confidential Communication

New York, Illinois and New Mexico law requires certain protections for victims of domestic violence and endangered individuals, and we have extended these protections to all policyholders. Please visit our privacy policy for information about how your confidential information related to your insurance policy is protected.

Disaster Information

Colonial Penn Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Colonial Penn customer in an affected area, please stay safe. We’re ready to help with your insurance over the coming months by providing extensions on premium payments, working with direction from your state department of insurance, replacing lost or damaged policy certificates and customer service assistance to work with you on a case-by-case basis.

For assistance, please call Colonial Penn customer service toll-free at 1-800-323-4542.