Back to Frequently Asked Questions
To find the answers you are looking for quickly and easily, select one of the topics below or give us a call at 1-877-877-8052 and one of our representatives would be happy to assist you.
Quote & Application
Coverage & Beneficiaries
Will my rate go up every year?
Will my coverage be cancelled as I age?
As I get older, will my benefits be reduced?
Can I increase the amount of my life insurance coverage?
Does this plan pay benefits even if I have other insurance?
What is a unit in guaranteed acceptance life insurance?
What is a two-year limited benefit period?
Can I take a loan against the cash value of my guaranteed acceptance life insurance?
We make customer service simple.
Managing your policy is simple and easy. Log in to your account to see:
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- Coverage amounts
- Cash value & loan information
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- Payment history
- Where to submit an address change
Account & Policy Management
Do I need any special settings on my computer to electronically sign my insurance documents?
Once I register, what information about my policy will be available?
What information do I need to register at My.ColonialPenn.com?
When can I view my account information?
My records do not match what I am seeing for my policy information, what should I do?
If the owner of the policy is a Trust or a Corporation, is it possible to register?
I have a Medicare Supplement policy with Colonial Penn, can I register?
How do I change my payment method?
Can I download forms from this website?
What payment options are available?
Can I pay my current bill online or over the phone?
I have more than one policy, can I just get one bill?
Where can I see your notices on privacy and confidentiality?
Customer Service
Claims
For Customer Support:
Call us directly at 1-800-523-9100
Click here to view our hours
Guaranteed Acceptance Life Insurance