Confused about whether to call us, or write us?

Please call us toll-free when:

• you have questions about benefits or premium payments
• you have a question about your coverage
• you feel you can no longer keep your coverage active
• you change your address
• you want to request a form (some forms can be downloaded from this site)

Our toll-free customer service line is:

1-800-523-9100
8:30 AM to 5:30 PM ET
Monday – Friday

New York policyholders, please call us toll-free at:

1-800-323-4542
8:30 AM to 5:30 PM ET
Monday - Friday

Please write us:

• to request forms
• to change your beneficiary (you can also download the Change of Beneficiary Form from this website)
• to notify us of the death of an insured
• if you have lost your policy

Our mailing address is:

Colonial Penn Life Insurance Company
Policyholder Services
PO Box 1918
Carmel, IN 46082-9903

New York policyholders, please write to us at:

Bankers Conseco Life Insurance Company
Policyholder Services
PO Box 1918
Carmel, IN 46082-9903