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My records do not match what I am seeing for my policy information, what should I do?
If a policy or information is not displayed, or you have questions about the information, please call us toll free at 1-800-523-9100. NY residents, call 1-800-323-4542. Our Call Center hours are 8:30 AM to 5:30 PM ET, Monday-Friday. Please note that recent changes to your account may take up to 3 business days to display.
Related Frequently Asked Questions
Do I need any special settings on my computer to electronically sign my insurance documents?
Once I register, what information about my policy will be available?
What information do I need to register at My.ColonialPenn.com?
When can I view my account information?
If the owner of the policy is a Trust or a Corporation, is it possible to register?
I have a Medicare Supplement policy with Colonial Penn, can I register?
How do I change my payment method?
Can I download forms from this website?
What payment options are available?
Can I pay my current bill online or over the phone?
I have more than one policy, can I just get one bill?
Where can I see your notices on privacy and confidentiality?
We make customer service simple.
Managing your policy is simple and easy. Log in to your account to see:
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- Coverage amounts
- Cash value & loan information
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- Payment history
- Where to submit an address change
For Customer Support:
Call us directly at 1-800-523-9100
Click here to view our hours
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