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When can I view my account information?
Except during the 10:30 PM to 11:00 PM ET timeframe, your policy information can be viewed anytime.
Please note, due to system maintenance, your account may occasionally be temporarily unavailable, and you will see a message asking you to login at a later time.
Initial registration is not available between 10:30 PM and 11:30 PM ET
Please note that you can pay your bill online at anytime - just click Pay My Bill.
Related Frequently Asked Questions
Do I need any special settings on my computer to electronically sign my insurance documents?
Once I register, what information about my policy will be available?
What information do I need to register at My.ColonialPenn.com?
My records do not match what I am seeing for my policy information, what should I do?
If the owner of the policy is a Trust or a Corporation, is it possible to register?
I have a Medicare Supplement policy with Colonial Penn, can I register?
How do I change my payment method?
Can I download forms from this website?
What payment options are available?
Can I pay my current bill online or over the phone?
I have more than one policy, can I just get one bill?
Where can I see your notices on privacy and confidentiality?
We make customer service simple.
Managing your policy is simple and easy. Log in to your account to see:
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- Coverage amounts
- Cash value & loan information
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- Payment history
- Where to submit an address change
For Customer Support:
Call us directly at 1-800-523-9100
Click here to view our hours
Guaranteed Acceptance Life Insurance